GOVERNANCE, PRIVACY & TERMS OF SERVICE
verified_userEffective Date: May 1, 2025 // Version 3.4.2

RAIMO Platform Governance & Legal Agreements

Clear, transparent policies regarding biometric data protection, Cloudflare R2 zero-egress archival rights, enterprise service levels, and studio intellectual property sovereignty.

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Data Sovereignty GuaranteedZero-license ingest claim
100% STUDIO
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Biometrics In Volatile RAMNo model pre-training
FIPS 140-2
Section 1.0 // Core MandateLegal Class: Ownership

Studio Intellectual Property & Media Ownership Sovereignty

RAIMO operates strictly as a zero-claim computing and hosting vessel for enterprise photography practices, media studios, and independent retouchers. When you connect tethering hardware, ingest direct camera cards, or upload high-resolution digital negatives (including Canon CR3, Sony ARW, Nikon NEF, and Phase One IIQ files), you retain one hundred percent (100%) of all copyright, moral rights, exploitation prerogatives, and ownership titles.

The RAIMO No-License Covenant:RAIMO explicitly disclaims any operational license to view, sublicense, sell, duplicate, display publicly, or utilize your studio's creative assets for promotional or commercial purposes without explicit, bilateral, written consent. Ingested photographs are treated with bank-grade confidential segregation.

Under no circumstance does RAIMO harvest, scrape, parse, or feed client-submitted photographs, proofs, high-res masters, or client feedback into public generative AI pipelines (such as Midjourney, Stable Diffusion, or open LLM training sets).

Section 2.0 // Biometric Data PolicyRetina-Lv3 Module

Biometric Privacy Notice & Retina-Lv3 AI Facial Embeddings

The RAIMO platform utilizes a proprietary edge inference mechanism known as Retina-Lv3 to enable guests and wedding clients to discover their personal photographs across thousands of event captures in near real-time.

memoryVolatile RAMFacial landmarks are evaluated purely in volatile memory. No physical facial images are retained on indexing micro-instances.
dataset512D Vector KeysFaces are transformed into non-reversible mathematical vectors (512 float32 entries) impossible to reconstruct into human faces.
timerAuto-Purge 90dVectors are automatically expunged from the edge index 90 days post-event, or immediately upon studio administrative trigger.

Consent Protocol: Guest facial self-identification operates exclusively on an opt-in basis. When a guest uploads a discovery selfie, the temporary biometric descriptor is matched against the studio's event vector cluster and immediately erased within 60 seconds of response generation. Studios warrant that they maintain reasonable notices at physical event locations advising attendees of automated photographic indexing.

Section 3.0 // Archival IntegrityZero-Egress Archival

Cloudflare R2 Infrastructure & Multi-Region Data Residence

RAIMO anchors its cold and warm digital negative repositories on Cloudflare R2 object storage fabric with global S3-compatible endpoints. We guarantee that your studio will never be assessed punitive network egress fees when retrieving full-resolution archival catalogs.

Region Distribution & Redundancy Grid

Mumbai (BOM-01)Primary APAC Ingest & Deep Cold Vaults
Frankfurt (FRA-02)GDPR Compliant European Mirror Hub
Singapore (SIN-01)Ultra-Low Latency Edge CDN & Thumbnails

Every master RAW uploaded enjoys 99.999999999% (11 9’s) of annual durability. Media chunks are erasure-coded across independent availability zones to withstand catastrophic hardware degradation without loss of creative fidelity.

Section 4.0 // Commercial PolicyFinancial SLA

Studio Revenue, Billing Terms & Print Fulfillment

When clients or guests acquire fine-art prints, framed canvases, or digital download rights through your branded RAIMO storefront, payment settlement is handled via authenticated Stripe Custom Connect or RazorpayX rails.

  • RAIMO deducts only the documented platform fee (ranging from 0% on Atelier Tier to 3.5% on Studio Starter) and passes the remaining revenue immediately to your connected bank account on T+2 rolling cycles.
  • Chargebacks and client dispute inquiries are managed through our collaborative merchant console; studios retain autonomy to grant credits or replacements.
  • Annual subscriptions are non-refundable after a 14-day trial window, but studios receive immediate prorated storage allotments.
Section 5.0 // Security & ComplianceAudited Architecture

Data Security Architecture, ISO 27001 & Encryption Rigor

Security at RAIMO is not a peripheral feature; it is woven directly into our hardware-assisted ingest pipelines. We enforce strict boundary controls at every tier of our software stack.

vpn_keyFIPS 140-2 Encrypted Rest

All databases, cold media blobs, and index tables use AES-256 with distinct per-studio customer-managed keys (CMK available on Enterprise).

speedTLS 1.3 Strict In-Transit

Tether streaming from camera bodies directly to cloud ingestion workers operates strictly over TLS 1.3 with automated certificate renewal and OCSP stapling.

Our infrastructure is continuously scanned by automated SAST and DAST pipelines. Third-party offensive penetration tests occur semi-annually, with audit summaries accessible under standard NDA for enterprise procurement teams.

Section 6.0 // Studio SovereigntyPortability Guarantee

Termination, Library Export & Seamless Migration

We believe studios should stay with RAIMO because of superior performance, not because their archives are held hostage. If you elect to conclude your relationship with RAIMO:

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Full Tarball & S3 Direct Sync

Request an unthrottled AWS S3, Google Cloud Storage, or Wasabi direct sync of your full multi-terabyte library at raw wire speed with zero transfer surcharges.

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Metadata Preservation

Sidecar XMP files, star ratings, facial grouping manifests, and client selection logs are packaged in standard JSON schemas for effortless ingestion into Capture One or Lightroom Classic.

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Cryptographic Wipe Guarantee

Upon certified export completion, an automated DOD 5220.22-M equivalent wipe purge wipes all primary and redundant block fragments within 30 days.

Section 7.0 // Direct LinesLegal Counsel

Concierge Legal, DPO & Security Contact

For enterprise DPA execution, subpoenas, DMCA notices, or custom institutional master service agreements, contact our dedicated legal operations desk:

General Legal Inquirieslegal@raimo.inAttn: Office of the General Counsel
Information Security Officesecurity@raimo.inPGP Key ID: 0x8C4F29EB / Emergency Response
OFFICIAL REPOSITORIES & AUDITS

Institutional Assurance Materials

Download our comprehensive legal documentation package or request signed copies of our latest SOC 2 Type II and ISO 27001 assessment reports.